Terms & Conditions
Service Guarantees
We stand behind the quality of our services and offer a satisfaction guarantee. If you are not satisfied with a service, please contact us within 48 hours to discuss how we can rectify the situation.
Legal Compliance
View Wellness USA operates in full compliance with local health and safety laws and regulations, ensuring a safe and professional environment for all our clients and staff.
Feedback & Complaints
Feedback Process
We value your feedback and encourage you to share your experiences with us. Feedback can be provided through our website, in person, or via phone or email.
Complaint Resolution
Complaints should be directed to our management through the contact methods listed on our website. We are committed to addressing and resolving complaints promptly and effectively.
Appointment Policies
Booking
Appointments can be booked online, over the phone, or in person. We recommend booking in advance to secure your preferred time and service. A confirmation email or message will be sent upon successful booking.
Cancellation and Rescheduling
We require a 24-hour notice to cancel or reschedule an appointment. Cancellations or rescheduling within 24 hours of the appointment time may incur a fee of 50% of the service cost. No-shows may be charged the full service amount.
Late Arrivals
Clients arriving late may have their service time reduced to not extend into the next client’s slot. We strive to accommodate late arrivals as best as possible, but beyond 15 minutes, the appointment may need to be rescheduled, and a late fee applied.
Payment Policies
Pricing
Our service prices are listed on our website and are subject to change. We commit to transparent pricing and will inform clients of any changes during the booking or consultation process.
Payment Methods
We accept cash, credit/debit cards, and online payments. Full payment is required at the time of service unless otherwise arranged through membership packages or special promotions.
Refunds and Exchanges
Services rendered are non-refundable. Products purchased can be returned or exchanged within 14 days of purchase, provided they are unopened and in their original packaging.
Service Expectations
Each service begins with a consultation to tailor the experience to your needs. Treatments are completed within the specified duration, and aftercare instructions will be provided to ensure the best results.
Health and Safety Policies
Sanitation and Hygiene
We adhere to strict sanitation and hygiene standards, including sterilizing equipment before each use, using disposable materials where possible, and maintaining a clean environment.
Client Health Requirements
Clients must disclose any health conditions or concerns prior to receiving treatments to ensure safety and tailor services appropriately. We reserve the right to modify or refuse services based on health considerations.